When you make a reservation of a Smoky Mountain Golden Cabin you are agreeing to the following terms. We are a family run company who rents to families. If your group is not family and has unrelated guests, please check with us before booking a cabin.

Payments:

To make a reservation we require 1/3 of the total rental amount down on a credit card with the balance due 30 days prior to your arrival date. Reservations will be cancelled for failure to pay the balance after 2 days late. and the cabin put back on the calendar and advertised as available for rent.

Cancellations:

The fee to cancel is equal to 1/3 of the total rental amount (same as your 1st payment). Cancellations received 30 days or less, prior to the arrival date, will be responsible for the entire rental amount unless the cabin is rented to another party. If all of the dates can be re-rented, you will receive a refund less the cancellation fee and any difference in the rate. (it is often necessary to run last minute specials at a late date)

Check in/out times:

Check in time is after 4 pm.
On certain days/times of year the cleaning crew is very busy. They do their level best to have every cabin ready by 4 pm. So the check in time is not carved in stone. There are No refunds if your cabin is not ready by 4 pm.
Early Check In: Everyone want to check in early. We get it. And so, if your cabin is ready early and your welcome to check in up to two hours early.

Check out: is before 10 am.
The check out time is carved in stone! There will be a late check out charge for anyone checking out after 10 am. Please check out on time. The cleaners need to have the cabin vacant when they arrive. As already stated, “everyone wants to check in early” and the girls need to have access to the cabin when they drive up th